At ISE, we never take any chance where safety of our children concerns...

When ISE was founded, we worked on three guiding principles when planning any educational travel programme. They are SAFETY, CLEANLINESS and COMFORT in order of importance. With the outbreak of the swine flu, it is probably necessary for us to outline our safety procedure @ ISE to our clients.

We have gone through SARS, Bird Flu and even the occasional outbreak of disease when places got flooded (remember south Malaysia and Hanoi?) where we find our guiding principles have helped us decide in assuring the general welfare of our clients is in good order. In SAFETY, it becomes our habit to make risk assessment exercise as part of our overseas travel.

Back @ ISE, our risk assessment resulted in providing clients with:

a) the 'W' checklist compliance required by the Ministry of Education
b) an emergency medical evacuation action plan including details of nearest medical facilities
c) emergency contact details of key personnel, both locally and overseas
d) experienced personnel as facilitator and leader and who are empowered to act quickly for the welfare of the group at all times in case of emergency
e) regular update of any situation through reliable sources including by not limited to MFA, MOH, WHO and Student & Youth Travel Association

In addition, we have been assured by MOE as an appointed vendor under the National Framework Agreement that we will be informed immediately of any travel advisory issued by MOE. This allows us to act quickly in tandem with schools in tighening our safety procedure for our groups.

And where students plan to carry out Service Learning programme outside of the city precincts, we also provide:

a) emergency vehicle on standby
b) appointed medical personnel on stand by
c) local on-site contacts such as NGOs, hospitals and local organisations
d) inspection report of work site, communications and medical facilities

Of course, all our programmes are covered by a comprehensive travel insurance that includes emergency medical hospitalisation and unlimited evacuation coverage. Plus we have the support of our association (NATAS) who are trained in media crisis communications in the event of a global emergency.

And not forgetting, cleanliness and comfort checks are also part of ISE's overall risk assessment management system.

ISE Management Team